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Cleaning or regular maintenance of appliances are required for appliances which is used on a regular basis. In case of RO service, PMS involves cleaning of Pre-Filter by washing it using water (if the filter is used to the extent, it can't be cleaned, customer might be asked for change of filters).
In the River Aqua Tech, we offer complete transparency. When it comes to repair, you are required to pay for Labour Charges, Spare Part charges and transportation charges.We understand that you have a right to compare our services with any of our competitors and hence this token inspection fee is charged for us to cover the cost of technician visit and nothing more.
Labour charges for doorstep repair of appliance are not covered in River Aqua Tech. For certain appliances, you may only be charged an inspection fee which covers troubleshooting of issue (and not the actual labour cost for repairing the appliances). Cost of spares and transportation is not covered in any of the River Aqua Tech Services in case at home service is not enough and appliance needs to be transported.
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OneAssist always uses genuine spares for repair. These spares are procured from authorized dealers or from OEMs and are compatible with the appliance. OneAssist also offers 30-day service guarantee which ensures that we do a quality job. Customer has the choice of procuring the spare parts on his own also, but then customer will not be eligible for OneAssist’s 30-day Service Guarantee.
We will provide 30-day service guarantee for any spare parts that have been repaired/ replaced in the doorstep repair service.Customer has the choice of procuring the spare parts on his own also, but then you will not be eligible for OneAssist’s 30-day Service Guarantee. In such instance, if the part fails due to any reason customer will be responsible for the same and will have to re-pay to buy that part again.
